Delivery & Returns

Delivery and Returns

UK Small Order Delivery (orders under £14.00 only) £2.00 Royal Mail Second Class 1 - 3 Days
UK Standard Delivery[Free for orders over £30] £2.00 Royal Mail Second Class 1 - 3 Days
Europe Standard Delivery £7.00 Royal Mail International Signed For 5 - 7 Days
Worldwide Standard Delivery  £9.00 Royal Mail International Signed For Up to 14 Days


UK Delivery Charges

  • Our standard UK delivery charge is £2.00.
  • Orders over £30 delivered to a UK address are Free.
  • Should you require a next day guaranteed delivery service, please telephone the office on 01793 490440.
  • We have a small order charge, particularly suitable for dolls and clothes and accessories, for orders under £14.00 this costs £2.00, and despatch remains first class post. This is for U.K. post only, and is not applicable for Southern Ireland.

Europe Delivery Charges

  • European deliveries cost £7.00, regardless of order size.
  • Major cities in Europe should allow at least 5 days for delivery once the order has been placed and confirmed as shipped.
  • We use Royal Mail International "signed for "and Royal Mail "parcel force" for our overseas deliveries.
  • The parcel will have full insurance and proof of posting.
  • The parcel requires a signature on arrival. If you are not a home the postman should leave a card through the door to inform you. The parcel must be collected by a certain date, otherwise it is returned to us.

Worldwide Delivery Charges

  • Worldwide deliveries cost £9.00, if your order is particularly bulky or heavy , the cost may be greater than this , in which case we will contact you to advise.
  • For orders within the USA and Rest of world, parcels generally take 7-9 days, although it may take up to 14 days until arrival.
  • The customer is fully responsible for any customs duties payable within their own country. It is our understanding that at present within the USA, any gift item under $20 is free of customs duties.
  • The parcel requires a signature on arrival. If you are not a home the postman should leave a card through the door to inform you. The parcel must be collected by a certain date, otherwise it is returned to us.

Terms of Business

Please read these terms carefully, and print and keep a copy of them for your reference.

This website is owned and operated by Frilly Lily Limited.

If you need to contact us, please email us at or call customer services on 01793 490440, 9 am -2pm Mon-Friday.

VAT NUMBER 663360929 REGISTERED ADDRESS ; 3 Roughmoor Farm Close, Swindon, Wiltshire, SN5 5PW


Making a Contract with us

When you place an order with us, you are making an offer to buy goods, we will send you an e mail to confirm that we have recievd your order.

Once we have checked the price and availability of the goods , we will e mail you again to confirm that we accepot your order, and that a contract has been made between us. We will not take payment untill we have accepted your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake,we will advise you of this. You will not receive an e mail confirming acceptance of your order, and there will be no contract between us.

Returns Policy

Whilst we are sure that you will be delighted with your Frilly Lily purchases, there may be a situation, where the item is no longer required or appropriate. Please contact us prior to returning items, as if you require an exchange we can advise you of the postage costs for resending the items. Items are returned at your own expense .

Returns need to be sent to:

Returns Dept
Frilly Lily
3 Keepers Wood
PO19 5XU

Use a trusted and assured parcel delivery service and make sure that the postage is fully paid. We request that all labels and tags remain attached,and that the item is if possible returned with all the original packaging.On receipt of your return we will send you an email to confirm that your debit/credit card has been refunded .

You can cancel your contract at any time up to 7 working days after the day of delivery, to do this please e mail or write to us .

You do not have to give any reason for cancellation, however a brief explanation will help us improve the service that we give to customers in the future .

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage .

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration , we will charge you for the reduction in value .

This cancellation does not affect your legal rights-for example if goods are faulty or misdescribed.

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Changes to these terms

These terms were last changed on 5th June 2018.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.